Welcome to Obriss LLC’s Refund Policy! We hope you are satisfied with your purchase of the tent and sleeping bag. If you are not satisfied with your order, please carefully read the following return and refund terms.
- Return and Exchange Conditions
Return Period: Customers may request a return or exchange within 30 days of receiving the goods.
Product Condition: Returned items must be in new, unused condition, with all original packaging and labels intact. We cannot accept returns if the item has been used or damaged.
Reason for Return: Acceptable reasons for returns include product defect, incorrect item, or discrepancy from the description. - Return Process
Request a Return: Please contact our customer service team via email, providing your order number and reason for return.
Obtain Return Authorization: We will review your application and, once we confirm that it meets the return conditions, send you a return authorization along with a detailed return address and instructions.
Return the Item: Please return the item along with its original packaging and all accessories. Shipping costs are your responsibility, unless due to product defect or incorrect item delivery.
Ensure Trackability: Use a trackable courier service to ship your items to prevent loss. - Processing Time
Once we receive your returned items, we will review them. Once reviewed, refunds or exchanges are typically processed within 7 business days.
Refunds will be credited to your original payment method; processing time may vary depending on the payment institution. - Return Address
Please send all returns to the following address: 4900 E OLTORF ST APT 732, AUSTIN, TX 78741. Please note that all returns require prior approval; please ensure you receive return authorization before shipping the items. - Customer Service
For any questions or further assistance, please feel free to contact the Obriss LLC customer service team. We appreciate your support and hope you enjoyed your shopping experience!
Thank you for choosing Obriss LLC. We look forward to providing you with a great shopping experience!